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  • B2B Data Exchange 10.4.0
  • All Products

Table of Contents

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  1. Preface
  2. Introduction to High Availability
  3. Set Up the High Availability Environment
  4. Set Up a High Availability Cluster on Windows
  5. Steps to Setting Up a High Availability Cluster in Linux
  6. Optional High Availability Configuration
  7. Appendix A: Troubleshooting High Availability
  8. Appendix B: High Availability Log Messages
  9. Appendix C: Port Number Reference
  10. Appendix D: Glossary

High Availability Installation Guide

High Availability Installation Guide

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Troubleshooting High Availability

Troubleshooting High Availability

This section contains solutions to common problems that you might encounter when you configure a high availability cluster.
After installing and configuring the
B2B Data Exchange
 server, the service does not start.
In the
startup.bat
 or
startup.sh
 file, change the value of the shutdown port to
28095
. The file is located in the following directory:
<
DX
InstallationDir>\
DataExchange
\bin
. If the cluster is installed on multiple hosts, change the value of the shutdown port on all the cluster hosts.
If the
B2B Data Exchange
 JMS Broker service fails, pending messages are not released until the service starts again.
Restart the
B2B Data Exchange
 JMS Broker service in all of the nodes in the cluster.
One of the services in the cluster failed.
Restart all of the
B2B Data Exchange
 services on the node where the service failed.
After installing and configuring Managed File Transfer, the service does not start.
In the local_listener.xml file, change the HTTP or HTTPS listener port. For HTTP, change the default port from
5080
 to the value
25080
. For HTTPS, change the default port from
5081
 to the value
25081
. The file is located in the following directory:
<MFTInstallationDir>\hosts\local
The Dashboard does not appear but displays the error message "Dashboard is not available at this time."
Check that the problem is that an incorrect IP4 or IPv6 address is listed in the Dashboard whitelist, then change the IP address. Perform the following actions:
  1. Open the
    dx-console
     log and search for the
    HttpClient
     error messages.
  2. Copy the URL specified in the error message that points to
    rdGetSecureKey.aspx
    .
  3. Open a web browser and paste the URL in the address bar, then go to the address. The page displays a detailed error message.
  4. If the problem is an incorrect IP address, open the Dashboard settings file
    _Settings.lgx
     in a text editor.
  5. Search for the attribute
    AuthenticationClientAddresses
     in the
    Security
     element.
  6. Update the comma separated list of addresses for the attribute
    AuthenticationClientAddresses
    . Add both IP4 and IPv6 addresses of the machine hosting the Operation Console.
  7. Restart the
    B2B Data Exchange
     Operation Console.
The Dashboard displays the error message "Cannot load the license for the Dashboard."
Request the Dashboard license file. Copy the file to the following directory:
<DXInstallationDir>/tomcat/webapps/dx-dashboard
The Dashboard displays the error message "Content was blocked because it was not signed by a valid security certificate."
Check that the URL defined for the Dashboard matches the URL used in the browser.
The Dashboard displays the error message "There was an error while processing your request."
In the
System Properties
 page of the
B2B Data Exchange
 Operation Console, ensure that the
dx.dashboard.url
 property has the same URL as the
B2B Data Exchange
 Operation Console web address.
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