CDC Guide for z/OS

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Gathering Operating Environment Information

Before you contact Informatica Global Customer Support, gather information about the problem and your CDC environment for diagnostic use.

The following table identifies the information that you should gather, depending on your system characteristics:

System Characteristic	Required Information
Problem description and related output	Description of the problem. Message output. Description of your troubleshooting procedure.
Processor	CPU type.
z/OS operating system	z/OS operating system version, release, and maintenance level including APARs.
SMS use	Whether SMS is being used.
System security	Security product.
System security	Security package version and release.
PowerExchange version	PowerExchange product version, release, and any installed hotfix or EBF.
PowerExchange CDC source	Source database type, version and release, and any maintenance that is applied.
CDC target	Target operating system type, version and release, and any maintenance that is applied. The target operating system can be a Linux, UNIX, or Windows system or another z/OS system. Target database type, version and release, and any maintenance that is applied. The target can be a PowerCenter target.
PowerExchange Agent	A copy of all PowerExchange Agent output.
PowerExchange Logger for z/OS	A copy of all PowerExchange Logger output.
PowerCenter version	PowerCenter version, release, and any maintenance.