Exception Management Guide

10.4.0
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- 10.5.4
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Business Administrator Operations

The workflow developer might select you as a business administrator for the task instances that a workflow generates. To view the list of task instances that you administer, open the Task Administration view.

As a business administrator, you can assign tasks to users, view the work that the users perform, and move tasks to the next stage in the workflow. You can also claim ownership of tasks and update task data in the same manner as a task performer. The Task Administration view displays the list of tasks that you manage and own.

You can perform the following operations in the Task Administration view:

View tasks and open tasks that you own: View the data in any task, and open any task that you own. Take ownership of a task that does not have an owner.
Complete multiple tasks in a single operation: Complete all of the tasks that originate from the same Human task as the task that you select. When you complete the tasks, the task data moves to the next stage in the workflow.
Reassign tasks: Reassign or delegate a task from one user to another user. For example, reassign a task if the current user cannot complete the task on schedule.
Release tasks: Release a task that you administer. The task that you release has no owner until you assign an owner or another user opens the task.
Review the work that a user performed in a task: Use the task summary data to measure the rate of user progress in a task.
View a list of the tasks that have a common parent task: View a list of the tasks that originate from the same Human task as the task that you select.