The solution to the following situations might help you troubleshoot Chatter
synchronization
task:
When you configure the log file, the log file captures the exception and the log messages in a specific location. For example,
<Secure Agent installation directory>\apps\Data_Integration_Server\<latest version of connector>\ICS\main\tomcat\log
.
When you create a
synchronization
task, the
null
error message occurs when a connector with invalid configuration is selected. The exception details are available in the following location:
<Secure Agent installation directory>\apps\Data_Integration_Server\<latest version of connector>\ICS\main\tomcat\log
When a
synchronization
task fails, the exception and log details are captured in the Session Log. To run the application in debug mode, you require special permission from the administrator.