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  • Data Integration Connectors
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Table of Contents

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  1. Preface
  2. Introduction to SuccessFactors ODATA Connector
  3. Connections for SuccessFactors ODATA
  4. Synchronization Tasks with SuccessFactors ODATA Connector
  5. Mappings and mapping tasks with SuccessFactors ODATA Connector
  6. Appendix A: Data type reference

SuccessFactors ODATA Connector

SuccessFactors ODATA Connector

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Troubleshooting a SuccessFactors ODATA connection

Troubleshooting a SuccessFactors ODATA connection

The solution to the following situation might help you troubleshoot SuccessFactors ODATA connections:
Failed to authenticate to the SuccessFactors instance.
SuccessFactors does not allow unauthorized IPs to access the SuccessFactors instance. When you use mappings
,
synchronization
 tasks,
 or
mapping
 tasks to access SuccessFactors instance through SuccessFactors APIs, the following error might appear: 
FAILED_AUTHENTICATION</errorCode><errorMessage>Authentication failed. Attempted login from unauthorized ip: xxx.xxx.xxx.xxx 
to company id: xxxx by username: user(status code = 8)
Perform the following steps to authorize an IP address:
  1. Log in to SuccessFactors.
  2. Go to
    Admin Center
    Company Settings
    Password & Login Policy Settings
    .
    The following image shows the Admin Center page:
    The Password & Login Policy Settings: Applied to All Employees page appears.
  3. Select
    Set API login exceptions...
     and click
    Add
    .
    The Create New User Security Setting dialog box appears.
  4. Enter a username with sfapi permissions, maximum password age, and IP address restrictions.
    Add the IP from the error message in IP address restrictions field.
  5. Click
    Save & Close
    .
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