As a user, you can map data between ServiceNow and Salesforce modules such as Incident Management, Problem Management, Change Management, User Administration, CMBD, and Service Management modules.
Before you can perform data integration between Salesforce and ServiceNow, you must perform the following tasks:
Ensure that you have the Salesforce, ServiceNow, and Informatica Cloud Account credentials.
Enable the XML WebService - SCHEMA export processor to read the schema definition.
Set up the ServiceNow Integration User and the GMT time zone.
Enable the Aggregate Web Service plugin to fetch the total row count while reading data.
Set up the ServiceNow user, group, and role. Include the following roles for the ServiceNow user:
soap: To read data from the tables.
rest-service and itil: To access views or tables from the ServiceNow modules.
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