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AI Agent for Customer Support Case Processing

AI Agent for Customer Support Case Processing

Step 11. Invoke the process

Step 11. Invoke the process

The agent is designed to be triggered using the email listener feature of the
EmailConnection
connection. To activate the agent, an email must be sent to the email address specified as the user name in the
EmailConnection
connection. When the connection successfully reads the email content, it initiates the
PlanningAgent
process, passing the email body, subject, and sender as inputs.

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