Data Controls Implementation Guide

Data Controls Implementation Guide

Salesforce Scenario

Salesforce Scenario

In this scenario, an organization uses the Salesforce application to store information about customers.
The organization uses the Hub Server to maintain customer master data (data is synchronized with the Hub Server through batch processes) but continues to use the Salesforce application to enter new customer records. In this scenario, duplicate customer records can be created in the Salesforce application. The potential matches or the duplicate prevention capabilities available in IDD need to be extended to the Salesforce application, to detect duplicate data at the time of new record entry.

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