Search for matched records is not performed in situations such as when a Duplicate Prevention component is not active or a component is configured incorrectly.
If some error occurs during the initialization of Duplicate Prevention component or during the search for duplicates, then the component displays a standard IDC error page with a detailed error message and does not generate any event. It is recommended that you implement some user interface controls in the application embedding Duplicate Prevention so that a user is able to cancel an operation or skip the component screen in case of an unexpected error.