Escalation process for workflow tasks

Escalation process for workflow tasks

As the idea of workflow tasks is to have them permanently active and objects simply flowing through them with their own independent lifecycle, the escalation of the whole workflow task is not a common practice or use case. Still, we have found some customer cases where the project design demanded to set the deadline or escalation date for workflow tasks. Hence, we've implemented a simplified escalation process for workflow tasks on the task level. If the deadline or escalation date is met, all objects currently included in it will be directly assigned to the substitute/responsible person and the deadline/escalation date will be reset to keep the workflow task clean for the next incoming objects.
There is no email notification about escalations and the escalated workflow task assigned to the responsible will get its date reset only after the background job for escalated tasks is being executed.

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