Table of Contents

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  1. Preface
  2. Proactive Monitoring for PowerCenter Governance Overview
  3. Monitoring PowerCenter Governance
  4. Manage Objects
  5. Proactive Monitoring Reports
  6. Proactive Monitoring SNMP Alerts
  7. Proactive Monitoring Watchlists
  8. Proactive Monitoring Topics
  9. Proactive Monitoring Services
  10. Proactive Monitoring Templates and Rules
  11. Proactive Monitoring Responses
  12. Appendix A: Troubleshooting
  13. Appendix B: Topic Properties Reference
  14. Appendix C: Frequently Asked Questions
  15. Appendix D: Glossary

Governance User Guide

Governance User Guide

Troubleshooting Real-Time Alerts

Troubleshooting Real-Time Alerts

Alerts do not appear in the Real-Time Alert Manager dashboard even though all services are running.

Perform the following tasks to troubleshoot alerts:
Verify that RTAM is configured to receive alerts.
  1. Log in to Real-Time Alert Manager as the user that is not receiving alerts.
  2. Click the
    Settings
    tab and select
    Global Settings
    .
  3. In the navigator pane, verify that RTAM is available in the default notification.
Verify that the folders are being monitored.
  1. Log in to the Proactive Monitoring Management Console.
  2. Click
    Manage Objects
    .
  3. In the navigator pane, click
    Monitored Objects
    and select
    Monitored Folders
    .
  4. Click
    Actions
    and select
    Add/Remove Monitored Folders
    .
  5. Add the PowerCenter repository folders that you want to monitor, and click
    Save
    .
  6. You must update the run time option to update the monitored folders. Click
    Actions
    , select
    Update run time
    , and click
    Save
    .
Verify that the responder is deployed.
  1. Log in to the RulePoint Console.
  2. Click
    Design
    and select
    Responders
    . Verify that the status of the responders is in deployed state.
Review the log file.
Review the solutions.log file in the following location:
<Proactive Monitoring installation directory>/bin/logs

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