Governance User Guide

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Troubleshooting Real-Time Alerts

Perform the following tasks to troubleshoot alerts:

Verify that RTAM is configured to receive alerts.: Log in to Real-Time Alert Manager as the user that is not receiving alerts.
Click the
Settings
tab and select
Global Settings
.
In the navigator pane, verify that RTAM is available in the default notification.
Verify that the folders are being monitored.: Log in to the Proactive Monitoring Management Console.
Click
Manage Objects
.
In the navigator pane, click
Monitored Objects
and select
Monitored Folders
.
Click
Actions
and select
Add/Remove Monitored Folders
.
Add the PowerCenter repository folders that you want to monitor, and click
Save
.
You must update the run time option to update the monitored folders. Click
Actions
, select
Update run time
, and click
Save
.
Verify that the responder is deployed.: Log in to the RulePoint Console.
Click
Design
and select
Responders
. Verify that the status of the responders is in deployed state.
Review the log file.: Review the solutions.log file in the following location:
<Proactive Monitoring installation directory>/bin/logs