Governance User Guide

3.0.2
- 3.0 HotFix 1

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Appendix C: Frequently Asked Questions

Does Proactive Monitoring solution support out-of-box reporting for alerts?: Yes. Proactive Monitoring solution supports number of out-of-box dashboards for current as well as historical reporting of alerts
What are the mechanisms available in Proactive Monitoring solution to send alerts?: You can use the Proactive Monitoring solution to send alerts as email, RTAM alerts, or SNMP traps or to send to all these systems.
If you use the Proactive Monitoring Management Console to add or remove PowerCenter monitored folders, will the updates appear in the PowerCenter Monitored Folders watchlist in RulePoint?: Yes. The updates made to PowerCenter Monitored Folders in Proactive Monitoring for PowerCenter Management Console will appear in the PowerCenter Monitored Folders watchlist in RulePoint.
Why I do not see data in the Reports dashboard?: Ensure that you schedule the workflows to populate data in Reports dashboard and clear the browser cache.
Why does an on-demand report does not populate data?: Ensure that you run the profile with correct attributes for the session, workflow, or transformation.
Is there any limit on the time period for alert history?: No. The History view will show all alert data that PMPC reports persists.
Does Proactive Monitoring for PowerCenter Governance support running best practice code checks on an on-demand basis?: Yes. You can use the Proactive Monitoring Management Console to create on-demand reports from the "On Demand Reports" view on the Governance tab in the Reports dashboard.
Why some columns do not display data even when all the services are running?: Ensure that you schedule the workflows to populate data in Reports dashboard and clear the browser cache.
How does the RulePoint communicate with the PowerCenter services or database servers?: The RulePoint communicates with the PowerCenter services or database servers through the Proactive_Monitoring user. The RulePoint connects to the PowerCenter repository through a JDBC connection and to the PowerCenter Integration Service through the Web Services Hub WSDL.
How do you determine the frequency of source services?: The alerting frequency of the sources must not be too high or too low. Each SQL source can have a different schedule based on your requirements. You can set the frequency for the SQL source services in the schedules. You can set the frequency of the PMPC SQL Source services in the source configuration.
Can Proactive Monitoring for PowerCenter monitor multiple Informatica domains?: No. You can monitor one domain with an instance of the Proactive Monitoring solution.
How do I configure the Proactive Monitoring sources to connect to the PowerCenter objects?: You can use the Proactive Monitoring Management Console to configure the solution to monitor an Informatica domain. You can use the Management Console to provide details of the nodes and the services that you want to monitor.

The administrator can use the Management Console to configure one or more PowerCenter services for monitoring. The user interface configuration screens in the Management Console replaced the command line utilities, Global Configuration Tool, and the Alert Recipient Tool from the earlier versions of the solution.

To monitor an Informatica domain, configuration through the Management Console is a prerequisite. The administrator provides configuration details of each host and node to the Management Console. To monitor PowerCenter Services, the administrator provides the configuration details of the services.
Why do I not see any alerts in RTAM even when the rules are activated?: You might not be able to receive alerts if the objects "PowerCenter Notification Responder" and "PowerCenter Notification Response" are not deployed. You need to deploy these objects to receive the alerts.

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Governance User Guide

Governance User Guide

Appendix C: Frequently Asked Questions

Appendix C: Frequently Asked Questions