Sending alerts and notifications depends on a defined set of triggers and flow of data.
Users write rules to respond to patterns within voluminous, complex streams of data. These patterns are nearly impossible for human beings to detect in real time, which has led to traditional requirements for reporting and historical trend analysis to identify past threats and opportunities. RulePoint delivers this kind of intelligence in real time, enabling employees within organizations to respond to important events as they are occurring.
For example, identification of misuse, fraud, and abuse is an ideal application for RulePoint. By tapping into necessary transaction processing systems, RulePoint can monitor account transactions, collect related information from other data sources and apply rules to identify different patterns of misuse as they are taking place. RulePoint rapidly can deliver targeted alerts and notifications across multiple channels, including Real-Time Alert Manager, instant messages, and email. Notifications across these channels enable the responsible individuals and groups to immediately begin an investigation.
Based on these user-defined rules, RulePoint also can respond using other back-end applications to perform more complex or automated actions. Examples of these actions include the following:
Triggering a process in a third-party workflow engine.
Creating a case or ticket in an external case management solution.
Posting an event to an enterprise message bus so that other business services can consume that data.