Communities
A collaborative platform to connect and grow with like-minded Informaticans across the globe
Product Communities
Connect and collaborate with Informatica experts and champions
Discussions
Have a question? Start a Discussion and get immediate answers you are looking for
User Groups
Customer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
Get Started
Community Guidelines
Knowledge Center
Troubleshooting documents, product guides, how to videos, best practices, and more
Knowledge Base
One-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and more
Support TV
Video channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much more
Documentation
Information library of the latest product documents
Velocity (Best Practices)
Best practices and use cases from the Implementation team
Learn
Rich resources to help you leverage full capabilities of our products
Trainings
Role-based training programs for the best ROI
Certifications
Get certified on Informatica products. Free, Foundation, or Professional
Product Learning Paths
Free and unlimited modules based on your expertise level and journey
Resources
Library of content to help you leverage the best of Informatica products
Tech Tuesdays Webinars
Most popular webinars on product architecture, best practices, and more
Product Availability Matrix
Product Availability Matrix statements of Informatica products
SupportFlash
Monthly support newsletter
Support Documents
Informatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description Schedule
Product Lifecycle
End of Life statements of Informatica products
Ideas
Events
Change Request Tracking
Marketplace
English
  • B2B Data Exchange 10.2.2
  • All Products

Table of Contents

Search

  1. Preface
  2. Introduction to High Availability
  3. Set Up the High Availability Environment
  4. Set Up a High Availability Cluster on Windows
  5. Steps to Setting Up a High Availability Cluster in Linux
  6. Optional High Availability Configuration
  7. Appendix A: Troubleshooting High Availability
  8. Appendix B: High Availability Log Messages
  9. Appendix C: Port Number Reference
  10. Appendix D: Glossary

High Availability Installation Guide

High Availability Installation Guide

Back Next

Load Balancer Troubleshooting

Load Balancer Troubleshooting

Load balancer configuration issues might impact the Dashboard display. If you receive an error that the Dashboard is not available, perform the following troubleshooting steps to determine the correct load balancer IP addresses.
  1. For
    B2B Data Exchange
     9.6.1 or 9.6.2, in the directory
    <
    DX
    InstallationDir>\apache-tomcat-7.0.55\shared\classes\
    , find the log file named
    log4j-debug.xml
     and rename it to
    log4j.xml
    .
    For
    B2B Data Exchange
     10.0, in the directory
    <
    DX
    InstallationDir>\tomcat\shared\classes\
    , find the log file named
    log4j-debug.xml
     and rename it to
    log4j.xml
    .
  2. Restart the
    B2B Data Exchange
     services.
  3. For
    B2B Data Exchange
     9.6.1 or 9.6.2, to determine the virtual Dashboard IP stack, in the directory
    <
    DX
    InstallationDir>\apache-tomcat-7.0.55\logs\
    , examine the log file named
    localhost_access_log.<date>.txt
    . Find the entry for the Dashboard authentication IPs, such as the following: 
    192.108.177.219 - - [27/Feb/2015:11:24:12 -0500] 'POST /dx-dashboard/rdTemplate/rdGetSecureKey.aspx HTTP/1.1' 302 189
    For
    B2B Data Exchange
     10.0, to determine the virtual Dashboard IP stack, in the directory
    <
    DX
    InstallationDir>\tomcat\logs\
    , examine the log file named
    localhost_access_log.<date>.txt
    . Find the entry for the Dashboard authentication IPs, such as the following: 
    192.108.177.219 - - [27/Feb/2015:11:24:12 -0500] 'POST /dx-dashboard/rdTemplate/rdGetSecureKey.aspx HTTP/1.1' 302 189
  4. For
    B2B Data Exchange
     9.6.1 or 9.6.2, open the configuration file
    <
    DX
    InstallationDir>\apache-tomcat-7.0.55\shared\classes\dx_dashboard_configuration.xml
    .
    For
    B2B Data Exchange
     10.0, open the configuration file
    <
    DX
    InstallationDir>\tomcat\shared\classes\dx_dashboard_configuration.xml
  5. Locate the
    AuthenticationClientAddresses
     property in the configuration file. Add the Dashboard IPs separated by commas to the
    AuthenticationClientAddresses
     property.
0 COMMENTS
We’d like to hear from you!