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English
  • B2B Data Exchange 10.5.4
  • All Products

Table of Contents

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  1. Preface
  2. Introduction to High Availability
  3. Set Up the High Availability Environment
  4. Set Up a High Availability Cluster on Windows
  5. Steps to Setting Up a High Availability Cluster in Linux
  6. Optional High Availability Configuration
  7. Appendix A: Troubleshooting High Availability
  8. Appendix B: High Availability Log Messages
  9. Appendix C: Port Number Reference
  10. Appendix D: Glossary

High Availability Installation Guide

High Availability Installation Guide

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Load Balancer Troubleshooting

Load Balancer Troubleshooting

Load balancer configuration issues might impact the Dashboard display. If you receive an error that the Dashboard is not available, perform the following troubleshooting steps to determine the correct load balancer IP addresses.
  1. For
    B2B Data Exchange
     , in the directory
    <
    DX
    InstallationDir>\tomcat\shared\classes\
    , find the log file named
    log4j-debug.xml
     and rename it to
    log4j.xml
    .
  2. Restart the
    B2B Data Exchange
     services.
  3. For
    B2B Data Exchange
     , to determine the virtual Dashboard IP stack, in the directory
    <
    DX
    InstallationDir>\tomcat\logs\
    , examine the log file named
    localhost_access_log.<date>.txt
    .
    Find the entry for the Dashboard authentication IPs, such as the following: 
    192.108.177.219 - - [27/Feb/2015:11:24:12 -0500] 'POST /dx-dashboard/rdTemplate/rdGetSecureKey.aspx HTTP/1.1' 302 189
  4. For
    B2B Data Exchange
    , open the configuration file
    <
    DX
    InstallationDir>\tomcat\shared\classes\dx_dashboard_configuration.xml
  5. Locate the
    AuthenticationClientAddresses
     property in the configuration file. Add the Dashboard IPs separated by commas to the
    AuthenticationClientAddresses
     property.
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