Getting Started Guide

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Task 6. View Score Trend Charts

In this task, you view the trend chart for the State score. You can view trend charts to monitor scores over time.

Verify the you are in the

Scorecard

workspace, and the sc_LA_Customer scorecard is open.

Select

State

row.

Click

Actions

Show Trend Chart

, or click the arrow under the

Score Trend

column.

The

Trend Chart Detail

dialog box appears. You can view the

Good

Acceptable

, and

Unacceptable

thresholds for the score. The thresholds change each time you run the scorecard after editing the values for scores in the scorecard.

Point to any circle in the chart to view the valid values in the

Valid Values

section at the bottom of the chart.

Click

to return to the scorecard.

Watch

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