You can create an encrypted log archive file that you can send to Informatica Global Customer Support to troubleshoot issues with Dynamic Data Masking.
To create the log archive in Server Control, use the
server support
command. You can use the
-noencrypt
parameter to create an unencrypted log archive. To encrypt an unencrypted log archive, use the
server encrypt
command.
To create an encrypted log archive in the Management Console, select the Dynamic Data Masking Server in the Management Console tree and click
Tree
Support
. The default file name is support_encrypted_<date>.zip. You cannot create an unencrypted log archive in the Management Console.
If you have a case open with Informatica Global Customer Support, Informatica recommends that you include the case number in the name of the file.
The log archive includes the following files:
All files in the
<Dynamic Data Masking installation>/cfg
directory with the exception of the following files:
config.cfg
. The archive contains
config.cfg.xml
, which is
config.cfg
in XML format. The XML file does not contain user passwords.
config.pbk
All files in the
<Dynamic Data Masking installation>/lib
directory.
All files in the
<Dynamic Data Masking installation>/log
directory.
jvm.params
The following files are generated at runtime and included in the archive:
DDM for <database>.txt. Contains statistics for running the Dynamic Data Masking services.
environment.txt
. Contains operating system environment parameters.
java_properties.txt
. Contains Java system properties.
The log archive does not contain user passwords. Dynamic Data Masking replaces encrypted user passwords with new encrypted passwords.