To create the log archive in Server Control, use the

server support

command. You can use the

-noencrypt

parameter to create an unencrypted log archive. To encrypt an unencrypted log archive, use the

server encrypt

command.

To create an encrypted log archive in the Management Console, select the Dynamic Data Masking Server in the Management Console tree and click

Tree

Support

. The default file name is support_encrypted_<date>.zip. You cannot create an unencrypted log archive in the Management Console.

If you have a case open with Informatica Global Customer Support, Informatica recommends that you include the case number in the name of the file.

The log archive includes the following files:

All files in the
<Dynamic Data Masking installation>/cfg
directory with the exception of the following files:
config.cfg. The archive contains config.cfg.xml, which is config.cfg in XML format. The XML file does not contain user passwords.
config.pbk
All files in the
<Dynamic Data Masking installation>/lib
directory.
All files in the
<Dynamic Data Masking installation>/log
directory.
jvm.params

The following files are generated at runtime and included in the archive:

DDM for <database>.txt. Contains statistics for running the Dynamic Data Masking services.
environment.txt. Contains operating system environment parameters.
java_porperties.txt. Contains Java system properties.