You must enable Lightning Experience to access the CC360 features in Lightning Experience. Enablement of Lightning Experience includes enabling My Domain, disabling LockerService, and configuring a custom tab.
Add a custom domain to your Salesforce organization URL with the My Domain Salesforce feature.
You must enable My Domain to use CC360 custom Lightning components. You must also deploy the domain to the users.
If you have Salesforce LockerService enabled in your organization, disable the LockerService to use CC360 custom Lightning components.
Create a custom tab to access the Lightning components.
You can create a tab to access the record creation page.
Add the custom tab to the Cloud Customer 360 application.