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  • Customer 360 for Salesforce Winter 2018
  • All Products

Table of Contents

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  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Creating or Searching Records for Salesforce Objects
  4. Managing Duplicate Records
  5. Consolidating Records
  6. Converting Leads
  7. Hierarchies
  8. Glossary

User Guide

User Guide

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Identify Duplicate Records

Cloud Customer 360 (
CC360
) identifies duplicate data and compiles a list of duplicate pairs of accounts, contacts, leads, and custom objects. Each duplicate pair consists of a master record and a duplicate record. You can view the duplicate information in the details section of a record.
CC360
 considers records as duplicates if the records have a match score that meets or exceeds the duplicate threshold. If the match threshold is closer to the configured duplicate threshold, review the records to manually merge the records or flag the duplicate pair as unique records.
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