Table of Contents

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  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Creating or Searching Records for Salesforce Objects
  4. Managing Duplicate Records
  5. Consolidating Records
  6. Converting Leads
  7. Hierarchies
  8. Glossary

Preface

The
Informatica Cloud Customer 360 User Guide
contains information about how you can add and maintain accurate verified contact data, eliminate duplicate data, consolidate data, and maintain hierarchies. This guide is written for business users who create and manage accounts, leads, and contacts as part of customer relationship management (CRM) activities.
This guide assumes that you have access to Informatica Cloud Customer 360 functionality and are familiar with the Salesforce environment.

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