Table of Contents

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  1. Preface
  2. Introduction to Informatica Cloud MDM - Customer 360 for Salesforce
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud MDM - Customer 360 for Salesforce with Multidomain MDM
  12. Managing Multi-Org
  13. Troubleshooting
  14. Appendix A: Custom Settings
  15. Appendix B: Glossary

Viewing Analytics of Cloud Customer 360 for Salesforce

Viewing Analytics of Cloud Customer 360 for Salesforce

You can view the analytics related to CC360 batch jobs and DaaS jobs in the dashboard. The dashboard contains charts and graphs that show the status of jobs and records that the jobs processed.
You can change the chart type based on your requirement. You can also filter the details based on the object type, time period, and batch jobs and view the analytics specific to the selected filters.
To access the dashboard of
CC360 Analytics
, on the
CC360 Admin
tab, click
CC360 Analytics
.
The following image shows the analytics dashboard: Dashboard view of CC360 Analytics showing the analytical details of batch jobs, and DaaS jobs.
  1. Object type filter
  2. Select Chart Type
    icon
  3. Job filter
  4. Time period filter
The dashboard consists of the following sections:
  • Records Distribution Overview
  • Batch Job Status Overview
  • DaaS Verification Overview

Records Distribution Overview

Displays the total number of processed records, such as the synchronized records, duplicate records, cleansed records, and consolidated records. You can change the date range to view the analytics specific to the selected date range.
Chart
Description
Record Type
Displays the distribution of all the records based on the record type.
Synchronized Records
Displays the total number of Salesforce records migrated to CC360.
Identified Duplicate Records
Displays the total number of records that CC360 identified as duplicates.
Cleansed Records
Displays the total number of records that CC360 cleansed.
Consolidated Records
Displays the total number of records that CC360 consolidated.
You can click the
Select Chart Type
icon to change the type of charts.

Batch Job Status Overview

Displays the total records that each job processed and the number of times you have run each job based on the job completion status.
You can view the details of each job. By default, you see the details of all the jobs. You can also change the date range to view the analytics specific to the selected date range.
Chart
Description
Total Records Processed by Jobs
Displays the total number of records that each job processed.
Completed vs Failed Jobs
Displays the total number of runs of each job with its completion status.

DaaS Verification Overview

Displays the number of records that the DaaS service verified. You can change the date range to view the analytics specific to the selected date range.
Chart
Description
Address Verification
Displays the total number of addresses that the address verification service verified based on the status of addresses.
Email Address Verification
Displays the total number of email addresses that the email verification service verified based on the status of email addresses.
Phone Number Verification
Displays the total number of phone numbers that the phone validation service verified based on the status of phone numbers.
You can click the
Select Chart Type
icon to change the type of charts.

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