Installation and Configuration Guide

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Troubleshooting the Customer 360 Upgrade

If you encounter any issues when you upgrade

Customer 360

, use the following information to troubleshoot the issues.

When you run the upgrade script, the upgrade fails with the following error:

Error Message ---> Object 'RESOURCE.HM_RELATIONSHIP_TYPE.ContactEmployee' already exists. Object cannot be added.

To resolve this issue, perform the following tasks:

Go to the following directory:

<MDM installation directory>/app/tcr/hub/delta_change_xml/10.2 HF3 EBF1/pre_c360_10.2_hf2

Delete the

TCR-2737.change.xml

file.

Run the upgrade script.

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