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  • MDM - Customer 360 10.4 HotFix 2
  • All Products

Table of Contents

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  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Before You Install
  4. Installing MDM - Customer 360
  5. After You Install
  6. Business Processes for Customer Management
  7. Customizing Customer 360
  8. Upgrading Customer 360
  9. Troubleshooting

Installation and Configuration Guide

Installation and Configuration Guide

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Troubleshooting the Customer 360 Upgrade

Troubleshooting the
Customer 360
 Upgrade

If you encounter any issues when you upgrade
Customer 360
, use the following information to troubleshoot the issues.

The
Customer 360
 upgrade fails.

When you run the upgrade script, the upgrade fails with the following error: 
Error Message ---> Object 'RESOURCE.HM_RELATIONSHIP_TYPE.ContactEmployee' already exists. Object cannot be added.
To resolve this issue, perform the following tasks:
  1. Go to the following directory:
    <MDM installation directory>/app/tcr/hub/delta_change_xml/10.2 HF3 EBF1/pre_c360_10.2_hf2
  2. Delete the
    TCR-2737.change.xml
     file.
  3. Run the upgrade script.

The
Customer 360
 upgrade fails without restoring the database to the pre-upgrade state.

To resolve this issue, perform the following tasks:
  1. Go to the following directory:
    <MDM installation directory>/hub/
  2. Open the
    upgrade.log
     file and identify the errors.
  3. Fix the issues identified in the
    upgrade.log
     file.
  4. Go to the following directory:
    <MDM installation directory>/app/tcr/hub/delta_change_xml/10.4 HF2
  5. Delete the
    <name of the changelist>.change.xml
     files that were successfully applied.
    The
    upgrade.log
     file contains the list of successfully applied change lists.
  6. Run the upgrade script.
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