User Guide

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Troubleshooting

Use the following sections to troubleshoot errors encountered in the DCE.

Handling of Common Errors

This is a list of common errors encountered in the DCE. This should help the user to resolve them without the need to call an Informatica Corporation technical specialist.

Rulebase is locked

The Console Client returns an error message such as this when trying to connect to a Rulebase:


An Error Has Occurred:
   Rulebase is locked
   Rulebase opened at Fri Feb 26 13:17:56 2010
   Server started at Fri Feb 26 13:17:46 2010
   Rulebase ’sdb:file:c:\a20i\dce\rule’ is either corrupt or
in use by ssa.informatica.com IP=203.2.203.101 on port=2668
   IS ANOTHER RULEBASE SERVER RUNNING?
   ssacs_RulebaseStatus: rulebase_open ’sdb:file:c:\a20i\dce\rule’ failed -20111109

Rulebase is locked by another running Rulebase Server. If there’s no other Rulebase Server running, then the Rulebase file is corrupted. This could happen if the DCE Server is shutdown incorrectly, either by the user or some other external occurrence like computer has been powered down abruptly.

Correction:

There are no repair utilities for corrupted Rulebases. The user must delete the present Rulebase files

rule.db

and

rule.ndx

and all other related Project files and re-start the Project from the beginning.