Resource Kit Guide

10.3 HotFix 1
- 10.5
- 10.4 HotFix 3
- 10.4 HotFix 2
- 10.4 HotFix 1
- 10.4
- 10.3 HotFix 3
- 10.3 HotFix 2
- 10.3

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MDM Support Tools Overview

The MDM Support tools are a collection of tools that you can access from the Hub Console. Use the tools to gather configuration information, track user configurations, replicate issues, run system health checks, and simulate matches. The MDM Support tools were designed by Informatica Global Customer Support, and Informatica recommends only MDM Hub administrators use the tools.

The MDM Support tools contain the following tools:

Configuration Support Manager (CSM) Tool: Use the Configuration Support Manager (CSM) tool to generate a CSM report. The report contains configuration information from the Hub Server, Process Server, and any other server in the MDM Hub environment. The CSM report helps to troubleshoot MDM Hub issues.
User Migration Tool: Use the User Migration tool to create or update multiple MDM Hub user accounts. You can also migrate user accounts and role assignments for user accounts from one MDM Hub environment to another.
Match Analysis Tool: The Match Analysis tool assesses issues related to tokenization in the MDM Hub. The tool also provides a health check for the MDM Hub environment.
Match Simulator Tool: The Match Simulator tool tests undermatching and overmatching scenarios in the MDM Hub. The tool reduces the manual effort involved in troubleshooting matching issues.