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  • Multidomain MDM 10.4 HotFix 2
  • All Products

Table of Contents

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  1. Preface
  2. Introduction
  3. Informatica IDQ Cleanse Engine
  4. Informatica Address Verification Cleanse Engine
  5. Trillium Director Cleanse Engine
  6. Troubleshooting

Cleanse Adapter Guide

Cleanse Adapter Guide

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Informatica Address Verification Initialization Issues

Informatica Address Verification
 Initialization Issues

If you cannot initialize
Informatica Address Verification
 after you install the cleanse match server, use the following suggestions to troubleshoot the issue:
  1. Check the
    cmxserver.log
     file to confirm that
    Informatica Address Verification
     initialization failed.
  2. Ensure that your Informatica MDM license has
    Informatica Address Verification
     enabled. If it does not, contact Informatica Support. When you obtain the correct license, restart your application server and begin the installation again.
  3. Try rebooting your machine (Windows) or refreshing your environment (UNIX).
  4. UNIX: Ensure that the SSAPR environment variable has been added to your environment, and that it points to the current Informatica MDM files. Restart the application server.
  5. Ensure you have the correct
    jade.dll
     file (Windows) or
    libJADE.so
     file (UNIX) and that it is the correct size, then restart the application server.
    Check the system path for older
    jade.dll
     files and delete them. Accumulation of these older files is a common occurrence in development environments.
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