Use the Configuration Support Manager (CSM) tool to generate a CSM report, which can be used to help troubleshoot MDM Hub issues. You can view the report in a text editor.
Confirm that the port numbers for the Hub Server and the Process Server are correct.
Select the environment type for which you generate a report.
If you want to capture the sizing parameters for the environment, select
Include Environment Sizing
.
Click
Collect CSM
.
The CSM tool generates an XML report for each server.
To download the report locally, click
Download File
.
Optionally, click
Upload File
to upload the CSM report to Informatica Global Customer Support.