You can define a rule for all partners and accounts or for a specific partner and account. If you define a rule for a specific partner and account, the partner and account are excluded from global rules that report the same violation type.

If you modify a rule, the SLA violation detector reports violations only the next time it runs. If the SLA violation detector reported violations before you modified the rule, you can view violations for the previous rule and for the modified rule. If you delete a rule, you can still view previously detected violations.