Operator Guide

10.2.1
- 10.5.3
- 10.5.0
- 10.4.0
- 10.2.3
- 10.2.2 HotFix 1
- 10.2.2
- 10.2

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Service Level Agreement Rule Properties

When you create or modify a rule, you define properties to determine the type, time frame, and conditions of the violation. If you do not have editing privileges for the rule, the properties appear in read-only mode.

The

Create SLA Rule

page contains the

General

tab and the

Rule

tab.

General Tab

The following table describes the properties in the

General

tab:

Property	Description
SLA rule name	Name of the rule.
Description	Optional. Textual description of the rule.
Show in Portal	Select whether to hide or display the SLA rule in the Partners Portal for the selected partner. If you select to display SLA rules, the three SLA rules with the greatest number of relevant events are displayed in the Partners Portal.
Partner and Account	Determines whether to apply the rule to all partners and accounts or to a specific partner and account. You can choose from the following options: All partners and accounts. Reports violations for all partners and accounts. The violations appear separately for each partner and account. Selected partner and account. Reports violations for a single partner an account. You must select a partner before you select an account.

Rule Tab

The following table describes the properties in the

Rule

tab:

Property	Description
Event type	Type of the event for which to report violations. You can choose to report violations for all event types or for a specific event type. The event types appear according to the event types that you define on the Event Types page of the Operation Console.
KPI	Type of information about the event that you want to report. You can choose from the following default key performance indicators: Number of events Error rate (percent) Number of errors Average processing time (seconds) Event processing time (seconds) If the B2B Data Exchange developer created custom key performance indicators from event attributes, the custom indicators appear below the default key performance indicators.
Calculation level	Scope of the violation to report. You can choose from the following options: Per single event. Reports violations as they occur in individual events. The SLA violation detector reports violations at the end of the next operational data store event load process according to the schedule that the B2B Data Exchange administrator defines. Per day. Reports violations that occur during a single day. The B2B Data Exchange administrator sets the start of the daily calculation level period in a system property. Per week. Reports violations that occur during a week. The B2B Data Exchange administrator sets the first day of the week in a system property. Per month. Reports violations that occur during a calendar month.
Function	Type of calculation to perform on custom key performance indicators. You can choose from the following options: Sum Count Average Max Min Not available for default key performance indicators. Not available if you define a rule for a single event.
Condition	Mathematical operator to apply to the key performance indicator. You can choose from the following options: Is less than. Reports violations in which the actual value is less than the required value. Is greater than. Reports violations in which the actual value is greater than the required value.
Value	Numeric value in digits or percent according to the selected key performance indicator. For example, to report violations for the number of events, enter the number of events. To report violations for error rate, enter the percentage of errors relative to the total errors. To report violations for event processing time or average processing time, enter a value greater than zero in seconds.

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Table of Contents

Operator Guide

Operator Guide

Service Level Agreement Rule Properties

Service Level Agreement Rule Properties

General Tab

Rule Tab