Installation for PowerCenter and Data Quality

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Service Manager Log Files

The installer starts the Informatica service. The Informatica service starts the Service Manager for the node. The Service Manager generates log files that indicate the startup status of a node. Use these files to troubleshoot issues when the Informatica service fails to start and you cannot log in to Informatica Administrator. The Service Manager log files are created on each node.

The following table describes the files generated by the Service Manager:

Property	Description
catalina.out	Log events from the Java Virtual Machine (JVM) that runs the Service Manager. For example, a port is available during installation, but is in use when the Service Manager starts. Use this log to get more information about which port was unavailable during startup of the Service Manager. The catalina.out file is in the following directory: <Informatica installation directory>/logs/<node name>/catalina.out
node.log	Log events generated during the startup of the Service Manager on a node. You can use this log to get more information about why the Service Manager for a node failed to start. For example, if the Service Manager cannot connect to the domain configuration database after 30 seconds, the Service Manager fails to start. The node.log file is in the /tomcat/logs directory.

Property

Description

catalina.out

Log events from the Java Virtual Machine (JVM) that runs the Service Manager. For example, a port is available during installation, but is in use when the Service Manager starts. Use this log to get more information about which port was unavailable during startup of the Service Manager.

The catalina.out file is in the following directory:

<Informatica installation directory>/logs/<node name>/catalina.out

node.log

Log events generated during the startup of the Service Manager on a node. You can use this log to get more information about why the Service Manager for a node failed to start. For example, if the Service Manager cannot connect to the domain configuration database after 30 seconds, the Service Manager fails to start. The node.log file is in the /tomcat/logs directory.

The Service Manager also uses node.log to record events when the Log Manager is unavailable. For example, if the machine where the Service Manager runs does not have enough available disk space to write log event files, the Log Manager is unavailable.

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Installation for PowerCenter and Data Quality

Installation for PowerCenter and Data Quality

Service Manager Log Files

Service Manager Log Files