Troubleshooting Legal Holds Applied from the Exterro Fusion Interface
Troubleshooting Legal Holds Applied from the Exterro Fusion Interface
If you encounter one of the following error messages during a legal hold application, perform the steps in the respective section to resolve the issue.
The <IP address> IP address is not authorized to complete the legal hold task. Contact the Data Archive administrator.
Stop the ILM Engine.
Open the
conf.properties
file.
Find the ValidHosts property.
Add the IP address of the machine on which the legal hold request originated.
Save the
conf.properties
file.
Restart the ILM Engine.
The <user ID> user does not have the privileges to access NCDS <NCDS name>. Contact the Data Archive administrator.
Non-custodial data sources (NCDS) is an e-discovery term that refers to an entity or application.
Determine if the NCDS is an entity or application.
Check the globally unique identifier (GUID) of the NCDS.
An entity-level NCDS has the following format:
E<entity_ID>_A<rep_ID>
where
E
refers to entity and
A
refers to application.
An application-level NCDS has the following format:
A<application_ID>_A<rep_ID>
where
A
refers to application.
From the Data Archive interface, go to
Administration
Manage Users
.
If the NCDS is an entity, verify if the user has the same Data Vault access role as the entity.
If the NCDS is an application, verify if the user has the Data Vault access role of each entity in the application.
Assign any missing Data Vault access roles that the user requires to complete the legal hold request.
The <legal hold name> legal hold does not exist. Provide the name of an existing legal hold.
From the Data Archive interface, go to
Data Discovery
Manage Legal Hold Groups
.
Verify the name of the legal hold.
The <user ID> user does not have the privileges to the NCDS associated with the <legal hold name> legal hold. Contact the Data Archive administrator.
Determine if the NCDS is an entity or application.
From the Data Archive interface, go to
Administration
Manage Users
.
If the NCDS is an entity, verify if the user has the same Data Vault access role as the entity.
If the NCDS is an application, verify if the user has the Data Vault access role of each entity in the application.
Assign any missing Data Vault access roles that the user requires to complete the legal hold request.
404 Not found.
The ILM Engine might be down. Restart the ILM Engine.