You might want to add or make changes to the information in a record. To make changes to a record, search for the record, and open the record in the
Business Entity
view.
If your user role permits it, you can edit the data or delete the record. When you save changes, based on your user role, a review process might be initiated. In this case,
Customer 360
saves the requested changes in a pending record until the review process ends. If the review ends in an approval,
Customer 360
applies the change from the pending record to the active records.