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  • MDM - Customer 360 10.4 HotFix 3
  • All Products

Table of Contents

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  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Before You Install
  4. Installing MDM - Customer 360
  5. After You Install
  6. Business Processes for Customer Management
  7. Customizing Customer 360
  8. Upgrading Customer 360
  9. Troubleshooting

Installation and Configuration Guide

Installation and Configuration Guide

Back Next

Upgrading Customer 360 in Console Mode

Upgrading
Customer 360
 in Console Mode

Before you upgrade
Customer 360
, ensure that you validate the
Customer 360
 Operational Reference Store through the Repository Manager tool of the Hub Console.
  1. Open a command prompt, and go to the following directory:
    <MDM installation directory>/app/tcr/bin
  2. Run the following command:
    • On Windows.
      upgrade-tcr.bat
    • On UNIX.
      upgrade-tcr.sh
  3. At the prompts, enter the following parameters:
    Parameter
    Description
    MDM Hub installation directory
    Fully qualified path to the directory where you installed MDM Hub.
    MDM - Customer 360 installation directory
    Fully qualified path to the directory that contains the Customer 360 files.
    Application Server
    Name of the application server in lowercase.
    For example, weblogic, jboss, websphere.
    avos console username
    User name with administrative privileges to access the ActiveVOS Console.
    avos console password
    Password of the ActiveVOS Console user name.
    PIM portal username
    Product 360 user name that you entered in the previous installation. If you do not want to enable Product 360, press
    Enter
    .
    PIM portal password
    Product 360 password that you entered in the previous installation.
    Customer 360 Operational Reference Store
    Database ID of the
    Customer 360
     Operational Reference Store.
    MDM Hub user name
    MDM Hub user name to access the
    Customer 360
     Operational Reference Store.
    Password
    Password for the user name.
    If you use a WebLogic application server, you are prompted to enter the WebLogic console password.
  4. To upgrade another validated database schema, perform the following steps:
    1. Press
      y
      .
    2. Enter the following parameters:
      Parameter
      Description
      Customer 360 Operational Reference Store
      Database ID of the
      Customer 360
       Operational Reference Store.
      MDM Hub user name
      MDM Hub user name to access the
      Customer 360
       Operational Reference Store.
      Password
      Password for the user name.
      The database schema upgrade starts.
    3. To upgrade another validated database schema, perform steps a through b.
  5. If you do not want to upgrade another database schema, press
    n
    .
  6. To start the
    Customer 360
     upgrade, press
    y
    .
  7. After you successfully upgrade
    Customer 360
    , restart the application server.
After you upgrade, if you find any errors on the
Domain Results
 tab of the Repository Manager tool, you must fix the errors. After fixing all the validation errors, run the upgrade script to upgrade Customer 360 and the database schemas.
For more information, see the
Multidomain MDM Repository Manager Guide
.
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