Installation and Configuration Guide

10.5 HotFix 1

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Healthcare 360

The Healthcare 360 extension caters to the needs of the healthcare domain. Use the Healthcare 360 extension to manage healthcare data, such as the records of patients, healthcare organizations, healthcare professionals, health plans, payments, and supporting staff members. You can create master data from multiple healthcare management systems to create a holistic view of the healthcare data.

You can also use master data to assist healthcare payers and providers identify consumer behaviors across the healthcare ecosystem and improve customer engagement and loyalty. For example, a healthcare payer organization can uniquely identify the relationships between the members and classify them as subscribers or dependents to improve customer engagement. You can also extend the Healthcare 360-related based objects to manage additional business needs.

When you install Customer 360, you get an option to install the Healthcare 360 extension.

The Healthcare 360 extension includes the following predefined business entities:

Address

Contract

Health Care Organization

Health Care Provider

Member

Patient

Payer - Individual

Payer - Organization

Plan

Staff