When network traffic is heavy and a high number of cleanse threads are being used, the network connection for a thread between the Informatica MDM Hub and the Trillium server can time out while a record is being processed. The server automatically tries to restart the connection five times, and issues an error message after the fifth try if the connection attempt fails.

The number of restart tries is determined by the following property, which can be added to the

cmxcleanse.properties

file:

cleanse.library.trilliumDir.property.set_maximum_retry_count=15

The default value for this property is five (5). To ensure that the Hub tries to establish the network connection enough times to account for network traffic, set this property to a high number (such as 15).