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  1. Preface
  2. Introduction to Informatica MDM - Supplier 360
  3. Supplier 360 Installation Overview
  4. Before You Install
  5. Installing the Supplier 360 Components
  6. After You Install
  7. Business Processes for Supplier Management
  8. Customizing Supplier 360
  9. Troubleshooting
  10. Upgrading MDM - Supplier 360

Troubleshooting the Supplier 360 Issues

Troubleshooting the
Supplier 360
Issues

If you encounter any issues after installing
Supplier 360
, use the following information to troubleshoot the issues.

Cannot Log In to the Data Director Application.

When you try to log in to the Data Director application, the login fails.
After you deploy the
InfaSupplierMaster
application , the user roles might lose their assigned privileges. The login fails because your credentials might not have sufficient privileges to log in.
To reassign all the privileges to the user roles, promote the following change list to the Operational Reference Store:
<MDM installation directory>/app/tsr/hub/schema/met-export/SUPPLIER_hub_change.xml

Suppliers are not created in Product 360.

When the connection to the Product 360 Server is interrupted, approved suppliers are not created in Product 360.
While the Product 360 Server is inaccessible, the JMS messages that were not received by the Product 360 Server remain in a pending state. After you re-establish the connection to the Product 360 Server, you can run a recovery service. The recovery service retrieves all pending messages and processes the messages in the order in which they arrived. The Product 360 Server receives the pending messages and creates the missing suppliers.
To start the recovery service, run the following REST API:
REST API GET URL: http://<host>:<port>/supplierapp-war/services/jms/recovery
The message "Recovery service started" appears. The recovery service retrieves all the pending messages and processes the messages in the order in which they arrived.

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