Table of Contents


  1. Preface
  2. Introduction to Informatica MDM - Supplier 360
  3. Supplier 360 Installation Overview
  4. Before You Install
  5. Installing the Supplier 360 Components
  6. After You Install
  7. Business Processes for Supplier Management
  8. Customizing Supplier 360
  9. Troubleshooting
  10. Upgrading MDM - Supplier 360

Installation and Configuration Guide

Installation and Configuration Guide

Troubleshooting the Supplier Portal Issues

Troubleshooting the
Supplier Portal

If you encounter any issues in the
Supplier Portal
, use the following information to troubleshoot the issues.

Suppliers report issues with the Products and Services list.

In the
Supplier Portal
on the Product and Services page, when a supplier representative clicks the root node for a set of products or services, not all child nodes are selected.
Supplier Portal
uses a SIF search request to retrieve the contents of the list. Two properties control how many records a SIF search request returns: GETLIST Limit and pageSize. The value of the GETLIST Limit property must be equal to the value of the pageSize property. When the values are different, the
Supplier Portal
uses the lower value. If one or both values are too low, the entire list is not returned.
To resolve this issue, first check if the value of both properties are the same.
  • If the values are different, increase the lower value to match the other value.
  • If the values are the same, increase the value of both properties.
For instructions about finding and setting these properties, see the following topics:


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