The following example illustrates the handling of an error event for Partner P.

First, define an event monitor to trap events from Partner P whose event status is Error. Configure the monitor Action after Notification as Deliver Event and Create Issue. Using the Advanced Exception Handling option, you can have the system notify you by email when it creates an exception handling issue.

The initial status of an issue is Created. After you review the details of the issue, you decide to contact the partner and ask that the message be re-sent. At this point you can display the issue, add a comment to document the actions you took, and change the status to In Progress.

When you see that the replacement message has been received and completed, you can display the issue again and change its status to Closed. The system changes the attached event status to Complete.