You can send an encrypted screenshot or log file that contains sensitive information to Informatica Global Customer Support. For example, if you saved an unencrypted log archive with the

support

command, you can use the

encrypt

command to encrypt the file before you send it to Informatica Global Customer Support. Notify Informatica Global Customer Support that you encrypted the file with the Server Control

encrypt

command.

The command uses the following syntax:

server
  encrypt [/y] <filename.zip> <filename-enrypted.zip>

For example, you might enter the following command:

server encrypt SUPPORT.zip SUPPORT_ENCRYPT.zip

The

encrypt

command uses the following parameters:

/y

Forces the command to continue without user confirmation. If you use the

/y

parameter, Server Control does not require confirmation to overwrite an existing file.

filename

The filename of the unencrypted file that you want to encrypt.

filename-encrypted

The filename of the encrypted file. If you have a case open with Informatica Global Customer Support, Informatica recommends that you include the case number in the name of the file.