Troubleshooting

Back Next

Domain registration and validation errors

Consider the following troubleshooting tips when you register or validate a

CDI-PC

domain:

Error message: com.informatica.isp.tools.cloudconnect.exception.DomainAuthenticationException: User is not authorized to perform the operation. Check the cloud connect logs: This error appears when the registered domain user doesn't have administrator privileges.; Solution
: Register the domain user with administrator privileges. For more error details, see the CloudConnect logs.

Error message: The request failed because of error [Connection refused (Connection refused)]. Please ensure the requested host and port are correct and the process is running on the requested port.: This error appears when a
CDI-PC
domain is unavailable.; Solution
: Restart the
CDI-PC
domain or node. For more error details, see the
Domain Management App
log file.

Error message: The request failed because of error [Connection refused (Connection refused)]: This error occurs when you can't connect to a
CDI-PC
domain.; Solution
: Resolve the network connectivity issue and try again. For more error details, see the
Domain Management App
log files.

Error message: Requested Domain name did not match with the domain name: Solution
: Verify that the domain name of the on-premises domain matches the domain name provided in Informatica Cloud. For more error details, see the CloudConnect logs.

Error message: None of the agents is able to handle the request: This error appears when the Secure Agent is not available.; Solution
: Restart the Secure Agent.

Error message: The request failed because of error [No trusted certificate found in the trust stores to verify the server certificate chain.]. Please ensure the Keystore and Truststore are configured correctly and the process is running on the requested port.: This error appears when you don't import the domain certificate to the
Domain Management App
.; Solution
: To enable communication between the
Domain Management App
and the domain, both the truststore certificates must be shared and available. Verify that the
Domain Management App
contains the domain truststore and the domain certificates folder contains the
Domain Management App
certificate.
For more error details, see the
Domain Management App
log and CloudConnect log files.

Error message: The domain with Display Name my_domain is in invalid state for Modification: This error appears when the
CDI-PC
domain status fluctuates between Available and Offline modes when you edit the domain details.; Solution
: Wait for the
Domain Management App
to restart. For more error details, see the
Domain Management App
log files.

Error message: The request failed because of error [ilabsdxtqa76-23: Name or service not known]. Please ensure the requested host and port are correct and the process is running on the requested port.: This error appears when you couldn't connect to the
CDI-PC
domain because the host name is not correct.; Solution
: Verify that the
CDI-PC
domain host name is correct. For more error details, see the
Domain Management App
log files.

Error message: The request failed because of error [Connection timed out (Connection timed out)]. Please ensure the requested host and port are correct and the process is running on the requested port.: This error appears when you couldn't connect to the
CDI-PC
domain because the port number is not valid.; Solution
: Verify that the
CDI-PC
domain port number is valid. For more error details, see the
Domain Management App
log files.

Error message: Request failed due to client error with status code [404 NOT_FOUND]. Please ensure the requested host and port are correct and the process is running on the requested port.: This error appears when you couldn't connect to the
CDI-PC
because the
AC_PORT
number is used instead of the node port number.; Solution
: Use the correct
CDI-PC
domain port number.
You can find the correct port number in the
domain.info
file in the following location:

<CDI-PC installation directory>/Informatica/platform/home

For more error details, see the
Domain Management App
log file.

Error message: The request failed because of error [No trusted certificate found in the trust stores to verify the server certificate chain.]. Please ensure the Keystore and Truststore are configured correctly and the process is running on the requested port.: This error appears when the Secure Agent truststore or keystore path is not valid.; Solution
: Verify that the path and password of the Secure Agent truststore and keystore are valid.
Verify that you have imported the
CDI-PC domain
truststore to the
Domain Management App
. Similarly, import the
Domain Management App
truststore to the
CDI-PC domain
truststore.

For more error details, see the
Domain Management App
log file.

After you update the CDI-PC domain to October 2025, the Domain Management App fails at startup. The Agent core log file contains the following error:: tid="28" tn="LifecycleManagerFactoryDefault-akka.actor.default-dispatcher-2" ERROR [com.informatica.saas.lcm.lcmnative.ApplicationWorker] - [Domain_Management_App-202510.1.3.1] Deploy script deploy-wrapper.bat failed to execute: ProcessResult [EXITED_NONZERO, exit code=900, command=D:\Secure_Agent\install\apps\Domain_Management_App\202510.1.3.1\.lcm\deploy-wrapper.bat] 2025-07-29 13:44:41,359 BST tid="28" tn="LifecycleManagerFactoryDefault-akka.actor.default-dispatcher-2" INFO [agentAuditLogger] - [LCM_10004] Domain_Management_App-202510.1.3.1 encountered an error during deployment: [Domain_Management_App-202510.1.3.1] Deploy script deploy-wrapper.bat failed to execute: ProcessResult [EXITED_NONZERO, exit code=900, command; This error appears when the file paths for the keystore and truststore on Windows systems contain a single backslash. The single backslash (\) is treated as an escape character and can lead to incorrect path interpretation.; Solution
: Use double backslashes (\\) in the file path. This ensures the system parses the path correctly.

See Appendix A: CDI-PC domain log files for the log file paths of each component of a