Zendesk V2 Connector

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Administration of Zendesk V2 Connector

As a user, you can use Zendesk V2 Connector after the organization administrator performs the following tasks:

Upload the Zendesk V2 Connector, specify the name of the connector as Zendesk V2.

Before the Agents uses Zendesk V2 Connector, create a user account in the Zendesk. The user must be an administrator of the Zendesk account.

Do not enable the two-factor authentication as Zendesk V2 Connector uses basic authentication to authenticate the user.

For more information about the Zendesk security and authentication, see the Zendesk documentation.

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