When you create a mapping, you can configure the source properties to use Zendesk objects to read the data from your Zendesk account. The source properties appear on the

Source

tab when you specify a Zendesk V2 connection. When you specify custom fields of Users and Organizations objects in the

Custom Field

connection property, the Secure Agent appends

CF_

to the custom field key and displays the custom fields in the

Field Mapping

tab.

The following table describes the Zendesk source properties.

The following table describes the query options that you can configure in a Source transformation:

Property	Description
Filter	Filter value in a read operation. Click Configure to add conditions to filter records and reduce the number of rows that the Secure Agent reads from the source. Select Not Parameterized filter condition and use a basic filter to specify the object, field, operator, and value to select specific records. Zendesk V2 Connector does not support Completely Parameterized and Advanced filter conditions in a mapping. You cannot assign data filters when you use the following Zendesk objects in a mapping task: Tags Requests
Sort	Not applicable for Zendesk V2 Connector.

The following table describes the advanced properties that you configure for a Zendesk source object:

Property	Description
Is Incremental Export	Zendesk V2 Connector supports incremental data export for Tickets, TicketMetricEvents, Users, and Organizations objects. Select the check box to enable incremental export. If you select the Is Incremental Export property, you must only provide data a filter for Updated_At field in GMT format. You must not provide data filters for any other field. For example, Updated_At Equals 2016-04-28 21:04:00
Tracing Level	Determines the amount of detail that appears in the log for the source. You can choose Terse, Normal, Verbose Initialization, or Verbose Data tracing level. Default is Normal.