Records exist as nodes in the hierarchy. You can use

CC360

to view, navigate, and manage the different hierarchy types directly within Salesforce. You can add nodes to a hierarchy, remove nodes from a hierarchy, or drag-and-drop nodes to reorganize a hierarchy. You can move a node from one hierarchy to another, even when the hierarchies are of different hierarchy types.

You can use the Customer 360 view to get a detailed view of an organization and its subsidiaries. You can view the account hierarchy and the details of records that belong to the account. You can filter the records and alphabetically sort the records. You can search for accounts within a hierarchy.

CC360

synchronously processes changes to hierarchies with number of records that is equal to or less than the maximum trigger hierarchy limit plus one when you save your changes.

CC360

asynchronously processes changes to hierarchies with number of records that is more than the maximum trigger hierarchy limit plus one in batch jobs.

A node in a hierarchy can have an amount of child records up to 75% of the Data Manipulation Language (DML) Salesforce limit.

The following image shows the hierarchy view in Salesforce Classic:

The following image shows the hierarchy view in Lightning Experience:

Hierarchy type
Ultimate parent
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