If your user role includes the delete permission, you can delete records in the active state. You cannot delete a record that is in the pending state because the record is part of a workflow and is pending approval.
From the
Search Results
panel of the
Search
page, select the record that you want to delete.
Open the record.
Click
Actions
Delete
.
A confirmation box appears.
Click
Yes
.
Customer 360
marks the record as deleted and no longer displays the record, but does not remove the record from the database.