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  • B2B Data Exchange 10.2.2
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Table of Contents

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  1. Preface
  2. Document Processing
  3. Operation Console
  4. Partners and Profiles
  5. On-Boarding Checklists
  6. Managed File Transfer Web Users
  7. Managed File Transfer Connections
  8. Endpoints
  9. Events
  10. Event Monitors
  11. Reconciliations
  12. Event Resubmission
  13. Audit and Authorization
  14. Advanced Exception Handling
  15. Dashboard and Reports
  16. Service Level Agreement Management
  17. Glossary

Operator Guide

Operator Guide

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Selecting SLA Rules for the Partners Portal

Selecting SLA Rules for the Partners Portal

Select whether to hide or display violations for an SLA rule in the Partners Portal for a selected partner. After you select which rules to display, the three SLA rules with the greatest number of violations are displayed in the Partners Portal Dashboard.
  1. In the Navigator, click
    Partner Management
    SLA Rules
    .
    The
    SLA Rules
     page displays the list of active SLA rules.
  2. Choose to create or edit a rule.
  3. In the General tab, fill in the rule name, description, partner, and account.
  4. To hide the SLA rule violations from the Partners Portal Dashboard, deselect
    Show in Portal
    . To display the SLA rule violations in the Partners Portal Dashboard, select
    Show in Portal
    .
  5. In the Rules tab, fill in the rule properties.
  6. Click
    Save
    .
    If the Partners Portal is open, close and re-open the Partners Portal.
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