Table of Contents

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  1. Preface
  2. Understanding Domains
  3. Managing Your Account
  4. Using Informatica Administrator
  5. Using the Domain View
  6. Domain Management
  7. Nodes
  8. High Availability
  9. Connections
  10. Connection Properties
  11. Schedules
  12. Domain Object Export and Import
  13. License Management
  14. Monitoring
  15. Log Management
  16. Domain Reports
  17. Node Diagnostics
  18. Understanding Globalization
  19. Managing Distribution Packages
  20. Appendix A: Code Pages
  21. Appendix B: Custom Roles
  22. Appendix C: Informatica Platform Connectivity
  23. Appendix D: Configure the Web Browser

Administrator Guide

Administrator Guide

Uploading Node Diagnostics

Uploading Node Diagnostics

You can upload node diagnostics to the Configuration Support Manager through the Administrator tool. You must enter the customer portal login details before you upload node diagnostics.
When you upload node diagnostics, you can update or create a configuration in the Configuration Support Manager. Create a configuration the first time you upload the node diagnostics. Update a configuration to view the latest diagnostics of the configuration. To compare current and previous node configurations of an existing configuration, upload the current node diagnostics as a new configuration.
If you do not have access to the Internet, you can download the file and upload it at a later time. You can also send the file to the Informatica Global Customer Support in an email to troubleshoot or to upload.
  1. In the Administrator tool, click the
    Manage
    tab >
    Services and Nodes
    view.
  2. In the Domain Navigator, select the domain.
  3. In the contents panel, click
    Diagnostics
    .
    A list of all nodes in the domain appears.
  4. Select the node.
  5. Generate node diagnostics.
  6. Click
    Upload Diagnostics File to CSM
    .
    You can upload the node diagnostics as a new configuration or as an update to an existing configuration.
  7. To upload a new configuration, go to step 10.
    To update a configuration, select
    Update an existing configuration
    .
  8. Select the configuration you want to update from the list of configurations.
  9. Go to step 12.
  10. Select
    Upload as a new configuration
    .
  11. Enter the following configuration details:
    Field
    Description
    Name
    Configuration name.
    Description
    Configuration description.
    Type
    Type of the node, which is one of the following types:
    • Production
    • Development
    • Test/QA
  12. Click
    Upload Now
    .
    After you upload the node diagnostics, go to the Configuration Support Manager to analyze the node diagnostics.
  13. Click
    Close Window
    .
    If you close the window by using the close button in the browser, the user authentication session does not end and you cannot upload node diagnostics to the Configuration Support Manager with another set of customer portal login credentials.

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