Administrator Guide

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Support

Creates a .zip archive of Dynamic Data Masking logs. Send the encrypted log archive to Informatica Global Customer Support to troubleshoot issues with Dynamic Data Masking.

The

support

command includes the following files in the archive:

All files in the

<Dynamic Data Masking installation>/cfg

directory with the exception of the following files:

config.cfg. The archive contains config.cfg.xml, which is config.cfg in XML format. The XML file does not contain user passwords.

config.pbk

All files in the

<Dynamic Data Masking installation>/lib

directory.

All files in the

<Dynamic Data Masking installation>/log

directory.

jvm.params

The following files are generated at runtime and included in the archive:

DDM for <database>.txt. Contains statistics for running the Dynamic Data Masking services.

environment.txt. Contains operating system environment parameters.

java_porperties.txt. Contains Java system properties.

The

support

command does not save user passwords. Dynamic Data Masking replaces encrypted user passwords with new encrypted passwords.

The command uses the following syntax:

server
  support [/y] [-noencrypt] <filename.zip> [-source user/password@host:port]

For example, you might enter the following command:

server support SUPPORT.zip

The

support

command uses the following parameters:

/y: Forces the command to continue without user confirmation. If you use the
/y
parameter, Server Control does not require confirmation to overwrite an existing file.
-noencrypt: Saves the log archive unencrypted.
filename: The name of the log archive file. If you have a case open with Informatica Global Customer Support, Informatica recommends that you include the case number in the name of the file.
-source: Indicates that the following argument is a source. You can indicate a source to create a log archive of a remote Dynamic Data Masking Server.
user: The Dynamic Data Masking user name that you use to log in to the Dynamic Data Masking Server.
password: The password for the Dynamic Data Masking user.
host: The Dynamic Data Masking Server host name or IP address.
port: The Dynamic Data Masking Server listener port.