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  1. Preface
  2. Introduction to Dynamic Data Masking Administration
  3. Authentication
  4. Security
  5. Connection Management
  6. JDBC Client Configuration
  7. ODBC Client Configuration
  8. Access Control
  9. Logs
  10. High Availability
  11. Server Control
  12. Performance Tuning
  13. Troubleshooting
  14. Appendix A: Database Keywords

Administrator Guide

Administrator Guide

Support

Support

Creates a .zip archive of Dynamic Data Masking logs. Send the encrypted log archive to Informatica Global Customer Support to troubleshoot issues with Dynamic Data Masking.
The
support
command includes the following files in the archive:
  • All files in the
    <Dynamic Data Masking installation>/cfg
    directory with the exception of the following files:
    • config.cfg. The archive contains config.cfg.xml, which is config.cfg in XML format. The XML file does not contain user passwords.
    • config.pbk
  • All files in the
    <Dynamic Data Masking installation>/lib
    directory.
  • All files in the
    <Dynamic Data Masking installation>/log
    directory.
  • jvm.params
The following files are generated at runtime and included in the archive:
  • DDM for <database>.txt. Contains statistics for running the Dynamic Data Masking services.
  • environment.txt. Contains operating system environment parameters.
  • java_porperties.txt. Contains Java system properties.
The
support
command does not save user passwords. Dynamic Data Masking replaces encrypted user passwords with new encrypted passwords.
The command uses the following syntax:
server support [/y] [-noencrypt] <filename.zip> [-source user/password@host:port]
For example, you might enter the following command:
server support SUPPORT.zip
The
support
command uses the following parameters:
/y
Forces the command to continue without user confirmation. If you use the
/y
parameter, Server Control does not require confirmation to overwrite an existing file.
-noencrypt
Saves the log archive unencrypted.
filename
The name of the log archive file. If you have a case open with Informatica Global Customer Support, Informatica recommends that you include the case number in the name of the file.
-source
Indicates that the following argument is a source. You can indicate a source to create a log archive of a remote Dynamic Data Masking Server.
user
The Dynamic Data Masking user name that you use to log in to the Dynamic Data Masking Server.
password
The password for the Dynamic Data Masking user.
host
The Dynamic Data Masking Server host name or IP address.
port
The Dynamic Data Masking Server listener port.
You can encrypt an unencrypted log archive with the
encrypt
command.

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