Synchronize Zendesk Tickets with Salesforce Cases

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Step 3. Configure and publish the Zendesk connection

Configure the email address, API token, and instance domain in the ZendeskConnectionTicket connection, and then publish the connection.

Open the

ZendeskConnectionTicket

connection.

From the

Type

list, select

Zendesk

From the Runtime Environment
list, select Cloud Server or any Secure Agent
.

In the

Connection Properties

section, enter values for the following properties:

Property	Description
Email	Zendesk user's email address to authenticate requests.
Api_Token	Zendesk API token to authenticate requests. You can generate this value on the Zendesk Admin page.
Instance_Domain	The instance domain of Zendesk. Enter the instance domain in the following format: https://{domain}.zendesk.com